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Posted: Tuesday, March 14, 2017 9:32 AM


Deer Valley is an award:winning destination ski resort that typically has positions available in lodging, ski school, casual and fine dining food and beverage operations, ski rental shops, mountain operations such as groomer, snowmaker, ski patrol and everything in between
PURPOSE OF POSITION: The Guest Services Supervisor's main objective is to support the Operation Manager, and to ensure guest, owner and employee satisfaction by fulfilling the Deer Valley Difference.
While the following is meant to be a comprehensive overview of the skills and responsibilities, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it.
SPECIFIC JOB SKILLS::/h3:
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Ability to successfully interact with guests, vendors, departments and staff
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Possess good verbal and written communication skills
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Must be available for varied shifts including weekends and evenings
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Understanding of basic guest service needs and fulfillment of guests needs
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Have great attention to detail
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Provide staff leadership, coaching and mentoring
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Possess excellent understanding of computers, systems and guest service tools
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Ability to multi:task, prioritize and self:motivate
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Good driving record with a valid driver's license for a least four years
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Able to lift up to 40lbs repeatedly
JOB DUTIES AND RESPONSIBILITIES:
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Help the Operations Manager recruit, train, motivate, supervise, schedule and evaluate the performance of all the guest services staff.
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Work with the Operations Manager to develop processes and procedures to ensure smooth operation and flow of guest services.
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Offer input and suggestions to support improvement of the overall operation.
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Ensure staff professionalism is upheld including following Deer Valley company and department policies.
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Support the Operations Manager in maintaining a high level of service to all owners and guests.
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Maintain a high level of communication with other staff, departments, owners, guests and vendors.
Varying with employment status and tenure, Deer Valley offers their staff ski privileges, friends and family ski passes, health insurance, an end:of:season bonus, housing, dining and retail discounts, wellness and yoga classes, employee assistance support and more

Source: https://www.tiptopjob.com/jobs/64823804_job.asp?source=backpage


• Location: Salt Lake City

• Post ID: 11356953 saltlakecity
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