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Posted: Wednesday, February 7, 2018 4:51 PM

Imagine waking up each morning excited to go to work. Excited at the opportunity to help a patient have an easier time accessing their healthcare. At Sutter Physician Services, you will have the power to be the change by facilitating clear communication between patients and doctors; you will smash the stereotype that healthcare and hassle go together.
The Patient Service Representative I (PSR) acts as a partner with affiliated physician care centers as the initial point of contact, supporting patients, providers/clinicians, and customers at large by answering incoming calls on the following topics:
*Clinic Access Department:*
* Requests for patient registration
* Appointment scheduling
* Referral management
* General inquiries
*Billing Department:*
* Requests to submit payments
* Schedule payment plans
* Answer general medical billing/insurance inquiries
The ideal candidate utilizes empathy and compassion, actively navigating conversations with poise in a manner reflecting the Mission, Values, and Customer Service philosophy of SPS. Successful PSRs are:
* Strong communicators comfortable resolving customer issues efficiently
* Great listeners that treat each conversation as a brand new opportunity to shine
* Adapt quickly under stress and in critical situations, make sure to always exercise patience and compassion
* Can navigate quickly and proficiently in our system, the ability to quickly learn this technology is a must.
* Ready to *Do Work that Matters*
If this sounds like you, click*here*to watch a brief informational video to get more acquainted with the work we do.
*A. Education*
1. High School degree or equivalent required
*B. Experience*
1. At least one year of customer service experience required. Examples of customer service experience may include working in a business office setting, healthcare, insurance, retail or call center experience.
*C. Knowledge*
1. Demonstrated knowledge of computer programs such as Microsoft Office Suite, internet, and basic computer functions.
2. Familiarity with medical and/or insurance terminology preferred.
*D. Skills*
1. Basic ability to work in a customer focused environment, able to communicate with clients such as patients, clinicians, and medical office staff.
2. Demonstrated ability to maintain composure, even when working through difficult situations.
3. Basic ability to effectively research and resolve issues, such as patient financial accounts, scheduling and registration
4. Ability to work in a fast paced environment with changing priorities.
**Organization:** **Sutter Physician Services*
**Title:** *Patient Service Representative (Provider Services)*
**Location:** *Utah-Murray-Murray*
**Requisition ID:** *SPS-1801361*
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
Associated topics: client, front desk, information technology analyst, information technology support, service, support analyst, technician, technician i, technician iii, technology


• Location: Salt Lake City

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