Posted: Saturday, January 6, 2018 6:59 PM
Contact Center Representative- Contact Coordinator, Salt Lake City, UTBuild your career with a company that is rated a top 20 lender nationally for VA Home Loans!Veterans First Mortgage is a FHA/VA Home LenderWe are hiring in both our Salt Lake City and Draper Offices. Veterans First Mortgage employees strive to give each and every borrower an exceptional customer experience. We have a visionary marketing team with a cutting-edge lead program. Our in-house team of loan officers, processors, underwriters, closers and contactor coordinators share one goal, to make the loan process swift, simple, and compliant. Military members make up a large part of our clientele. An increasing number of veterans are using their home loan benefits. Come take advantage of this momentum, and feel a great satisfaction in helping those that serve our country.Responsibilities:Make outbound and receive inbound calls, pre-screen potential customers to meet certain criteria, answer general inquiries, fulfill requests, enter client informationDial outbound phone calls; handle inbound phone callsAnswer general customer inquiries by referring to company policies and standards and by clarifying desired informationFulfill requests by clarifying desired information; complete phone transfers; forward requests to licensed loan officersMaintain lead database by entering customer informationQualifications:Strong interpersonal, oral and written communication skillsCustomer focus with exemplary customer service skillsDesire to listen and ask probing questionsStrong data entry skills and verbal communication skillsPossess an amiable and professional demeanorStrong problem solving skills, ability to multitaskPrior call center experience preferred, but not requiredBenefits:Veterans First Mortgage values their employees, and provides a compensation plan that includes an hourly base pay plus commission that is available for fulltime and part time employees. We also offer a comprehensive benefit package to fulltime employees. There are currently open opportunities both full-time, and part-time. Hours vary from 7am - 7pm. We have shifts that start each hour of the day, with a four hour per day minimum.Our benefit package includes the following, for fulltime employees only:MedicalDentalVision401k Retirement ProgramPaid time offFlexible spending accountEmployee and dependent life insuranceDisability insuranceOverview:Since 1996, Veterans First Mortgage has helped over 100,000 borrowers obtain the American Dream of home ownership. Inside Mortgage Finance ranks Veterans First Mortgage as a top VA mortgage lender by volume. Headquartered in Salt Lake City, Utah, with loan officers licensed nationwide in almost every state, Veterans First Mortgage is a VA and FHA mortgage lender that has over 350 hard-working team members that strive to make every aspect of the loan process as easy as possible. Veterans First community and overseas programs revolve around veterans and our Troops. When we say \"Thank you for your service,\" we mean it!
• Location: Salt Lake City
• Post ID: 17913922 saltlakecity