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Posted: Saturday, February 3, 2018 7:36 PM

Reach Your Peak at Vail Resorts.
Youre someone who pushes boundaries and challenges the status quo. Youre brave, ambitious and passionate in everything you do. And we want you on our team.
Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the worlds most innovative companiesand re:imagine a mountain resort experience with us.
Welcome to Vail Resorts. Reach Your Peak.
Job Summary:
Our Front Desk Agents are the first to greet our guests, and play a vital role in their time here at the DoubleTree. Main duties involve checking guests into and out of hotel, and performing related front desk duties.
Job Responsibilities include, but are not limited to:
:Provide superior service to our customers (internal and external) at all times. Follow DoubleTree etiquette guidelines as mandated on the employee staff guide.
:Check guests in at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
:Check guests out and ensure billing is correct.
:Solicit guest comment cards at every opportunity.
:Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
:Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
:Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
:Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
:Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
:Answer the switchboard within 3 rings and transfer calls to appropriate department or person.
:Knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
:Maintain knowledge of daily activities in and around the hotel, resort, and Park City area.
:Make full use of the intranet and Public TC:Fileserver for additional knowledge and information.
:Handle emergencies that arise when on duty alone, notifying appropriate personnel.
:Assist in general maintenance and inventory of Front Office equipment and supplies and cleanliness of the Front Desk, PBX, and reception area.
:Assist Bell and Valet when appropriate.
:Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary).
:Cross:train with other departments and be able to cover shifts (as necessary).
:Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor.
:Maintain a clean and neat business:like appearance at all times.
:Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary).
:High school degree.
:At least 1 year of relevant clerical experience.
:Basic typing skills with computer data entry experience desirable.
:Basic reading, spelling, and math skills.
:Ability to converse clearly and comfortably with many different types of people.
:Ability to deal courteously and efficiently with customers and other company personnel.
:Neat appearance and good social manners; excellent verbal communication skills.
:Ability to learn a variety of information about the companys lodging and recreational facilities, packages and services, as well as general information about the area.
Becoming part of the Park City team means you're joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski:into:town cultural scene to the unrivaled Wasatch powder of America's largest mountain resort, Park City has a pulse that's as charming as it is rewarding.
Join our team and come experience all that Park Ci


• Location: park city, Salt Lake City

• Post ID: 18484927 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018