Posted: Thursday, March 9, 2017 5:19 AM
Reach Your Peak at Vail Resorts.
Youre someone who pushes boundaries and challenges the status quo. Youre brave, ambitious and passionate in everything you do. And we want you on our team.
Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the worlds 50 most innovative companies as named by Fast Company, re:imagine a mountain resort experience with us.
Welcome to Vail Resorts. Reach Your Peak.
Our Front Desk Agents are the first to greet our guests and play a vital role in their time here at the DoubleTree. Main duties involve checking guests into and out of hotel and performing related front desk duties.
Job Responsibilities include, but are not limited to:
:Provide superior service to our customers (internal and external) at all times. Follow DoubleTree etiquette guidelines as mandated on the employee staff guide.
:Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
:Check guests out and ensure billing is correct.
:Solicit guest comment cards at every opportunity.
:Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
:Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
:Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
:Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
:Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
:Answer the switchboard within 3 rings and transfer calls to appropriate department or person.
:Computer training and knowledge of how hotel reservations work.
:Understand and be able to make a walk:in reservation.
:Knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
:Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
:Make full use of the intranet and Public TC:Fileserver for additional knowledge and information.
:Handle emergencies that arise when on duty alone, notifying appropriate personnel.
Assist in general maintenance and inventory of Front Office equipments and supplies and cleanliness of the Front Desk, PBX and reception area.
:Assist Bell and Valet when appropriate.
:Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary)
:Cross:train with other departments and be able to cover shifts (as necessary)
:Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager or Front Desk Supervisor.
:Maintain a clean and neat business like appearance at all times using a high standard of personal hygiene.
:Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary).
:High school degree plus minimum one year of relevant clerical experience or a combination of education and experience from which comparable knowledge and skills are acquired.
:Basic typing skills with computer data entry experience desirable.
:Basic reading, spelling and math skills.
:Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other Company personnel. Neat appearance and good social manners.
:Ability to learn a variety of information about the Companys lodging and recreational facilities, packages and services as well as general information about the area.
Becoming part of the Park City team means you're joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and
• Location: park city, Salt Lake City
• Post ID: 11330176 saltlakecity