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Posted: Tuesday, February 6, 2018 3:57 PM

Field Assurance Representative - Salt Lake City, UT

Kelly Services is partnering with a leading multinational developer, manufacturer, and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology, and surgical specialties.

What makes this opportunity THE ONE:
NON-Call Center environment - close-knit, smaller team
Onsite Gym available to all employees
Onsite Cafeteria
Regular company wide events including potlucks, team activities, and recognition


This position records complaints received by telephone, fax, or mail, completes the complaint file, logs complaints, completes Complaint Database information in the computer, and coordinates the complaint evaluation process.


This position requires one year experience in a related area or equivalency, demonstrated human relations and communication skills, experience in Word Processing, spreadsheets, presentation and other software programs along with good telephone and letter composition skills. Prior experience in a regulated industry and knowledge of medical terminology preferred.

The incumbent must demonstrate the potential ability to perform the essential functions of the job as outlined in the duties and responsibilities.


This position is in an office environment and requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to twenty five pounds occasionally.


The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.

1. Functions as the primary internal contact for Bard Access Systems' customers registering product dissatisfaction or complaints.

2. Checks email and voicemail boxes for complaints and enters these into the complaint electronic system. 3. Documents complaints received and assures accurate completion of the appropriate forms for recording and evaluation of complaints.

4. Interfaces with the domestic customer, the sales representative or other Bard division personnel regarding the complaint sample return, additional information for the complaint, or product information.

5. Coordinates replacement orders through the Customer Service department.

6. Generates the customer letter for no-sample complaint files.

7. Provides complaint information to sales representatives.

8. Generates results letters for customers when requested.

9. Generates the Lot History Review and forwards to the appropriate Engineering staff for no-sample complaints.

10. Acts as a backup for FDA MDR filing.

11. Ensures Legal files are printed and stored as required.

12. Runs reports for no-sample and sample complaints as required.

13. Runs weekly summary reports and 30-day reports as required.

14. Coordinates information with the Field Assurance lab and the domestic customer for mismatched information for received samples.

15. Sends customers shipping materials for sample returns. Delivers daily mail to Field Assurance team

16. Coordinates and orders office and lab supplies.


1. Proficient in Microsoft suite and general computer skills.

2. Grammar, writing and editing skills and proofreading competency.

3. Excellent organizational and functional skills.

4. Strong interpersonal communication skills.

5. Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations.

6. Ability to work independently and priorities tasks.

7. Functions well under pressure.

8. Possess a broad and in-depth knowledge of the Bard Access Systems' product line, requiring continued, in-depth training.

9. Excellent attention to detail.


This position may report to the Field Assurance Supervisor, Quality Manager or the Director of Quality Systems.


This position has the challenge of interacting with a vast spectrum of people that may be irate or irrational because of a real or perceived problem. The incumbent handles a large volume of work in an organized manner with constant interruption due to phone calls. This position also has the challenge of determining defect codes from information provided for each complaint. Position also deals with the division leadership in terms of submitting reports and responding to queries.

All interested individuals should send up-to-date resumes to:

Why Kelly ?

At Kelly Services , we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.


• Location: Salt Lake City

• Post ID: 18512032 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018