Posted: Thursday, March 30, 2017 9:41 AM
Then you have been looking for an opportunity with the Ritz-Carlton Reservations. At the Ritz-Carlton Reservations the work atmosphere is PHEMONANAOL. We have just moved into a new state of the art building. A few of the perks are: Standing and Sitting Desks, Treadmill desks, Exercise rooms and Keurig Stations. We are located near the Red Line Bingham Junction Trax Station and Jordan River Parkway Trail!
The Ritz-Carlton Reservations is currently hiring Customer Service Representative - Ritz Carlton
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Position Details & Perks:
CLASS STARTS April 24, 2017
Hiring for full time IN-office positions
Paid training for 5 weeks - Training 11:00am 7:00pm Monday Friday. (For 5 weeks)
Hours of operation are 6am 12am, 7 days a week.
Variety of shift times offered after training: Shifts available between Noon & Midnight
&* Complete Application
&* Application with be shared with Hiring Manager
&* Should receive a call within 48 hours of apply
&* Phone Interview
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• Location: salt lake City
• Post ID: 11342672 saltlakecity