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Posted: Sunday, August 6, 2017 12:10 AM


Customer Service Representative - Motorcycle Racing Parts
Vortex Racing
Salt Lake City, UT 84116

Job Description

Start an exciting career in the moto-sports industry today! Vortex-EK, formermly Vortex Racing, an industry leader in aftermarket motorcycle racing components, seeks experienced Customer Service Representative in its customer service department.

"PLEASE READ!!!...YOU MUST HAVE A WORKING KNOWLEDGE OF MOTORCYCLES FOR THIS POSITION. PLEASE DO NOT APPLY IF YOU KNOW NOTHING ABOUT MOTORCYCLES. Please include your experience with motorcycles in your cover letter. Applications not including a cover letter will not be considered!"

This position is extremely important to the culture of our company. We pride ourselves on above-and-beyond customer service, which is why we have such a strong fan base within the motorcycle racing industry.


Customer Service Representative Job Duties:
• Answers in-bound sales calls and processes orders for call-in customers.
• Processes returns.
• Processes orders for assigned sales representative(s).
• Manages some administrative duties for assigned sales representative(s).
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Vortex-EK product technical support
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.


Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking:
• MUST HAVE working knowledge of motorcycles: specifically street and/or dirt.
• MUST have AT LEAST one year of customer service experience.
• MUST be computer literate and able to learn our custom software
• MUST be punctual and responsible with a solid work ethic
• MUST have a positive, upbeat attitude!
• Must be able to pass background check and drug tests within reason.

Additional Information

• $12-$17/hour depending on experience.
• PTO and vacation
• Performance-based bonuses as appropriate

We take pride in the Vortex Team. We want to you have a career...not just a job. We provide on-the-job training and promote from within. Contact us about this position to learn more about what it takes to join our team and why you should be a part of it!

Kyle Wrigley

• Location: Salt Lake City

• Post ID: 13434258 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017