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Posted: Friday, March 10, 2017 11:12 AM

Job Description:/h3:
Position Summary:
The Sales /Service Representatives will represent a single point of contact for our Customers to interact with us. The Representative is empowered and responsible for managing all facets of the customer experience. This includes establishing the initial relationship, placing orders, and any follow up customer service needed. They will be responsible for establishing, servicing, and maintaining a customer base. They are the face of our business and are expected to provide our Customers with the best buying experience possible.
Essential Duties, Responsibilities:
Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
:Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results.
:Articulate the advantages of our company over the competition.
:Communicate information during the initial call to minimize the need for future contact and escalation.
:Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
:Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution.
:Meet/exceed all performance expectations including products sales, add:on sales, call handling metrics, and quality standards.
:Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment.
:Initiate contact with other departments as needed to resolve problems as well as communicating the appropriate information to the customer.
:Summarize every interaction to prevent repeat calls or cancellations.
:Stay informed of current competitive offers and products in order to position company products/services in a confident manner.
:Adhere to quality standards, meeting sales and performance goals set by management.
:Execute email and Live Chat as needed.
:Protects all customer information in a professional and confidential manner.
:Ability to navigate through multiple systems and resolve complex multichannel issues.
:Successfully attain Level 1 Saba Certification.
:Other tasks as assigned.
:High school diploma, or GED.
:Ability to operate a computer and type 30 WPM.
:Effective verbal communication skills, including diction, grammar and tone.
Physical Demands and Work Effort:
:Typing, sitting, standing, walking.
:Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications; or a high degree of hand and eye coordination for sustained periods.
:The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
:Compliance with company attendance standards.
:FLSA Status: Hourly, Non:Exempt

In connection with an application for employment and/or promotion with Guitar Center, Inc., investigative consumer reports, which may include credit reports, criminal history consistent with applicable federal and state laws, motor vehicle reports, employment records, educational background or other sources of information may be requested.

We offer competitive compensation, vacation, benefits, events, and excelled discounts. Enjoy working with the best

We are an equal opportunity employer.

Company Description:/h3:
With a career at Guitar Center, you become part of the worlds la


• Location: Salt Lake City

• Post ID: 11336826 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017