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Posted: Saturday, March 11, 2017 1:46 PM

Job Description:/h3:
Guitar Centers Indianapolis Contact Center is hiring for Bilingual (Spanish) Customer Service and Sales Representatives
The Bilingual (Spanish) Customer Service and Sales Representatives will represent a single point of contact for our Customers to interact with us. The Representative is empowered and responsible for managing all facets of the customer experience. This includes establishing the initial relationship, placing orders, and any follow up customer service needed. They will be responsible for establishing, servicing, and maintaining a customer base. They are the face of our business and are expected to provide our Customers with the best buying experience possible. Both part:time and full:time positions available If you have a passion for music and a customer service or sales background, we would love to hear from you
Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results.
*Articulate the advantages of our company over the competition.
*Communicate information during the initial call to minimize the need for future contact and escalation.
*Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
*Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution.
*Meet/exceed all performance expectations including products sales, add:on sales, call handling metrics, and quality standards.
*Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment.
*Initiate contact with other departments as needed to resolve problems as well as communicating the appropriate information to the customer.
*Summarize every interaction to prevent repeat calls or cancellations.
*Stay informed of current competitive offers and products in order to position company products/services in a confident manner.
*Adhere to quality standards, meeting sales and performance goals set by management.
*Execute email and Live Chat as needed.
*Protects all customer information in a professional and confidential manner.
*Ability to navigate through multiple systems and resolve complex multichannel issues.
*Successfully attain Level 1 Saba Certification.
*Other tasks as assigned.

Job Requirements
****Bilingual (Spanish)****
*High school diploma, or GED required.
*Two to three years of sales experience desired.
*Ability to operate a computer and type 30 WPM.
*Effective listening skills required.
*Effective verbal communication skills, including diction, grammar and tone.
*Demonstrated ability to ask probing questions and correctly identify customer needs.
*Proven ability in objection handling techniques.
*Self:motivator, upbeat and with a high energy level.
*Strong customer focus, team player and strong work ethics.
Physical Demands and Work Effort:
*Typing, sitting, standing, walking.
*Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications; or a high degree of hand and eye coordination for sustained periods.
*The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
*Compliance with company attendanc


• Location: draper, Salt Lake City

• Post ID: 11342809 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017