Posted: Sunday, March 12, 2017 8:14 PM
Alpha Warranty is looking for a Level 1 Automotive Claims Adjuster for our Claims Call Center. This position is responsible for answering incoming phone calls from automotive repair facilities regarding repairs necessary for a customers vehicle. Claims Adjusters will open the claim using our internal system, review contracts, and determine coverage. If the repair is not listed for coverage the Claims Adjuster must communicate this information to the repair facility clearly. If the repair is listed for coverage the Claims Adjuster will authorize payment for the repair. Automotive experience is a plus, but not necessary. It will be necessary to work with a senior adjuster for high:dollar or complex repair claims. This position requires accurate data:entry within our data management programs, as well as communicating clearly with repair facilities. Responsibilities also include email correspondence and placing outbound phone calls as necessary with our parts vendors and repair shops. We are a company with room for advancement for the right individual with the right attitude. The position will require someone with strong data:entry experience, phone communication skills, and attention to detail. We will train the right candidate about basic automotive parts to understand industry lingo if needed. Working hours are an assigned 8:hour shift between 7 AM and 6 PM Monday : Friday. No Saturdays, 40 hours a week.Answer between 30 : 60 phone calls per day in a call center environmentVerify coverage and process claim documents and inquiries related to multiple lines of contractsEnter repair claim information, cost estimates, and attach supporting documentation into our web:based database systemSourcing automotive parts through our network of part vendorsOrdering mechanical inspectionsProcessing low:dollar repair claims according to the customers contractWork closely with ASE certified Claims Adjusters regarding high:dollar claims and complex repairsManage the Claims voicemail inboxOther duties and responsibilities may be added as the position developsData Entry ExperienceCall Center Experience a plusCustomer Service SkillsMust be able to type at least 30 WPM and have experience with 10 keyComputer skillsAttention to detailOrganizational and multi:tasking skillsAutomotive knowledge and/or experience a plusBi:lingual (Spanish/English) candidates desired, but not required. Please highlight on your resume if you are fluent in both. BenefitsEmployer Contribution to Medical InsuranceEmployer Contribution to Dental InsuranceCompany provided Life and AD and D Insurance PolicyCompany provided Short:Term DisabilityFlexible Spending Account (FSA)401K Match ProgramAdditional Voluntary Life and AD and D Insurance AvailableOptional Long:Term Disability InsuranceCompany provided Employee Assistance Programs (EAP)Paid Time Off (PTO) program9 Paid HolidaysTuition ReimbursementDirect DepositIn addition to the employee specific benefits, Alpha Warranty offers many other company wide perks. A company sponsored lunch every Friday from local restaurants, numerous recognition and incentive programs, and company sponsored events are available to all employees As a winner of a SLOAN Award for excellence in the workplace, we value our employees. Our team members are not just another employee number to us. If you feel you are a good fit for this position, join our team by applying today.
• Location: riverton, Salt Lake City
• Post ID: 11349899 saltlakecity