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Posted: Wednesday, November 15, 2017 12:08 AM

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Technical Support Specialist
Ideal Sciences
Bountiful, UT 84010
Job Description
In a very comfortable environment, you'll answer inbound calls from customers across the country and help them understand/troubleshoot their home and business sensors systems over the phone.
Responsibilities
1. Receive incoming calls from customers that have questions or difficulties with their units..
2. Provide guidance and instruction to customers.
3. Trouble shoot and resolve problems..
4. Send out replacement parts as needed.
Qualifications
Responsibilities:
Provide technical and customer support via telephone for inbound calls
Troubleshoot varying degrees of technical support problems for customers
Create service tickets for issues not able to be resolved over the phone
Accurately record customer’s technical issues
Proficient communication skills (verbal and written)
Must be able to multi-task while using different internal programs
Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
Passion for providing quality customer service
Ability to adapt to system/process changes quickly while retaining new information
Must be able to work five weekdays, Monday thru Friday 8-4:30pm.
Must have 100% attendance during the training
Required Experience:
Ability to successfully pass background check
Ability to navigate through computer programs with ease
Must be at least 21 years old
Additional Information
Email us your contact info and send your resume idealwebdev@gmail.com

• Location: Salt Lake City

• Post ID: 15825842 saltlakecity
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