CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.
We are in the process of filling open positions for the combined company following CenturyLinks acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process. Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition.
CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service-related issues, including hardware and software configurations. All inbound contact is with residential customers. Combined with your current computer skills, CenturyLink has an extensive technical support training program for you to achieve success. This is a full-time, contact center position.
Work with customers to identify service-related needs, and to offer the most appropriate solutions; providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues.
Walk customers through common hardware and software configurations to maximize service functionality.
Provides solutions for customer repair problems or formulates trouble reports.
Interface with customers over the phone providing status updates and ensuring service has been restored.
Schedule a technician dispatch for on-site service calls when necessary.
Escalate appropriate technical issues to Tier 2 Technical support when needed.
Requires customer contact and the ability to effectively communicate over the phone with residential customers.
Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
Demonstrated interpersonal communication skills for communicating with customers.
Ability to work flexible hours including evenings, weekends, holidays and overtime, is required.
Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
Experience with common internet software is preferred.
Six months experience in technical support, customer service, help desk, and/or contact center preferred.
Alternate Location: US-Utah-Salt Lake City
Requisition #: 167044
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Associated topics: client support, customer support, edi, help desk, information technology help desk, information technology support, msword, support, technical support, troubleshoot
• Post ID: 17914377 saltlakecity