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Posted: Wednesday, March 8, 2017 11:21 PM

Kelly Services currently has a 3 months contact to hire Help Desk 1 opening with a leading employer in the greater Salt Lake City area.Help Desk Level 1 ?Need: Help Desk SupportHours are 8am - 5pm M-Sat they rotate on the Saturday (1 in 6)This is a full-end user support position that allocates, configures, delivers, troubleshoots, maintains and retrieves systems. The position supports both corporate and remote site locations.Essential Duties and Responsibilities: Answer, resolve, and properly escalate incoming callsSolve software, hardware, and procedure problemsAnalyzes help desk activity and makes recommendations for changes in help desk procedures and systems to upper managementPromptly validate all support requests in a timely fashionReplicate and document issues as requiredMaintain status of inquiries and status changes in issue tracking systemResolve or acknowledge all email queries based on established standardsForward all questions that cannot be immediately answered to appropriate team for follow-up and ensure timely follow-up and communication with clientEscalate problems and appropriateLayered products, including but not limited to, Virus scanning, MS-Office suite, browsers; calendar management, Mail, Outlook and developer toolsA+ Certification is a Major PlusAbout Kelly:Kelly Services has been providing IT staffing to customers for more than 50 years. Today, we service 95% of the InfoWorld 500, delivering talent solutions that are driven by the new IT: through integrated technologies, processes, and information management. As the most trusted name in the staffing industry, Kelly Services approaches IT recruitment with a mix of time-honored best practices and resourceful engagement with today's connected workforce. We place over 9,000 contractors a year across all disciplines of IT, for success that's built on the value of quality people. Why Kelly?? With Kelly, you?ll have direct connections to leading IT organizations in the best companies around the globe?offering you the chance to work on some of today?s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100? companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services? As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]


• Location: Salt Lake City

• Post ID: 11335206 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017