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Posted: Saturday, January 20, 2018 12:04 AM

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Company Name: Aviacode


Position Summary

Great things happen when you bring together the most passionate and talented people in the country. It creates a culture of innovation and an environment of people who want to make a difference and find A Better Way.
We are looking for a sharp IT Support Technician interested in working part-time out of our Salt Lake City office. In this role you will work alongside the client services helpdesk technicians, DevOps Engineers, and IT Director in a fast paced, fast growing, multi-national, client and customer-oriented medical coding company. A successful candidate will be able to support systems, services, and end user IT requests, as well as contribute to IT Operations initiatives across the entire organization.

Duties & Responsibilities

● Provide top notch support to users of our systems remotely using communication methods such as phone, IM, e-mail, and remote desktop processes.
● Process work tickets as they come in and be the first escalation point for IT.
● Document processes for resolution, and write guides for processes as necessary.
● Escalate issues within the IT team as needed.
● Participate in on call rotations for heavy load events or significant changes in the organization.

Skills & Qualifications

● Ability to troubleshoot hardware issues in a Windows PC environment and Mac environment. (A+ certifications preferred)
● Ability to communicate effectively and positively with end users with various levels of IT knowledge and skill.
● Ability to work under pressure and remain calm.
● Aptitude for problem solving by observing the symptoms, analyzing and determining its root causes and applying best solutions.
● Experience with Microsoft Azure Active Directory and On Premise Active Directory a plus.
● Basic understanding of IPv4 and IPv6 connectivity troubleshooting.
● Ability to learn new tasks and processes quickly.

We’re building an insanely great culture at Aviacode and it starts with insanely great people. Please send your resume toJOBS@aviacode.com for consideration.

• Location: Salt Lake City

• Post ID: 17439357 saltlakecity
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