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Posted: Saturday, September 30, 2017 12:07 AM


Salt Lake City, UT
This position is located in the National Call Center, of the VA Regional Office, for the Veterans Benefits Administration based in Salt Lake City, UT. The Legal Administrative Specialist has telephone contact with the public for the purpose of advising and providing information on Veterans benefits and their rights. This is a call center position that offers the opportunity to work in a dynamic environment where no two days are the same. In this position, the incumbent will complete work using telephone and computer equipment handling inbound calls on a daily basis.
As a member of the National Call Center the Legal Administrative Specialist will counsel veterans, their dependents, and their beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with veterans.
The incumbent will explain the types of documents necessary to facilitate timely processing of claims and provide assistance in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
The incumbent will also be able to explain decisions and reasons for the decisions made by the VA and communicate the information both orally and in writing to the veterans.
Will also perform claim-related work such as change of address, direct deposits, burial allowance claims, etc.
Incumbent will be required to talk for long periods of time. Extensive use of a computer and telephone with headset is required.
Work Schedule: Shift work 10:30am-7:00pm; During training 8:00am-4:30pmPosition Description Number: 40328ARelocation Expenses: Relocation expenses are not authorized for this position.Promotion Potential:The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
The grade progression for this position is GS-05/07/09.

More Job Detail:
Andrew Murphy
Phone: (303)236-6193

• Location: Salt Lake City, Utah

• Post ID: 14948413 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017