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Posted: Friday, February 24, 2017 8:21 PM

Description:Guest Services Coordinator Provide exceptional service to sales and marketing guests and support sales and marketing departments by preforming tasks in the front desk, gifting and Kitchen. This position is responsible for greeting all guests professionally and courteously with a warm smile and professional attitude. In addition, you're also responsible for preparing refreshments, catering to the needs of our guests, maintaining the cleanliness of the sales gallery, and keeping kitchen supplies stocked at all times. Ensuring that all guidelines are met in regards to tour bookings; and updating and completing reports and forms to assist in all areas of administration, marketing and/or sales operations. Other administrative tasks may be assigned to you on a regular basis, for example ordering supplies or providing month end support. What will I be doing? As a Guest Services Coordinator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards\: * Prepares and serves refreshments to guests. * Maintains kitchen and all necessary supplies * Distributes any mail needed for the sales employees. * Greets customers, vendors, guests, and employees in a manner, which will promote the highest level of customer service per Guest Services Team Handbook. * Operates a multi-line phone system and courteously handles incoming telephone calls. * Transfers incoming messages as required. * Prepares and serves refreshments to guests. * Calculates sales line rotation per Sales Dept Operations Manual. * Set up the gifting desk every morning with required cash, vouchers, and brochures. * Issue and document premiums to departing guests. * Excellent phone skills, with a customer friendly demeanor towards all marketing team members as well as other internal and or external customers. Demonstrates proper telephone techniques and communication etiquette at all times. * Provide accurate data entry for guest tour presentation and Resort Stays. * Prepare and process manifests of tour appointments, along with tracking throughout the day qualified tours, NQ's, and No shows. * Assist in monitoring and distributing marketing support materials. * Handle guest complaints as needed in a professional courteous manner, giving 100% customer service, ie, gifting issues, general customer complaints, and tour reschedules. Any and all customer complaints need to be sent daily via email to Marketing Management. * Answer our toll free line and direct the guests to the right department and answer / call back all voicemail calls that come in. * Performs administrative support including but not limited to filing, faxing and photocopying. * Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs. * Carries out reasonable request by management of which the employee is capable of performing. Qualification:What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience\: * Must be available to work a flexible schedule to include weekdays, weekends and holidays. * High School Diploma. * Must have excellent verbal and written communication skills. * Must be computer proficient. * Timeshare or Hospitality industry experience preferred. What will it be like to be a Team Member with Hilton Grand Vacations? There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs\: Hilton Grand Vacations Grand Vacations Club(R) and The Hilton Club(R), providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.


• Location: Park City, Salt Lake City

• Post ID: 11280375 saltlakecity is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017